Today Meyles and I went out for coffee and an early lunch. We chose a new cafe we hadn’t tried before, as all our faves were full. So we went to The Kitchen in Darby Street, Newcastle.
If I was to score this out of ten I would give them:
- 8 out of 10 for coffee
- 4 out of 10 for service
I got the feeling that The Kitchen was geared towards 20-something people and that those of us outside that age zone were invisible. The place was 70% full when we arrived and the staff seemed a little disorganised and busy. Half the customers there were well over 20-something (that included us by the way). However we sat at a prominent table and waited for service.
It is a basic courtesy to acknowledge customers who are waiting. We don’t need you to jump instantly to serve us – we can see you’re busy. But just a nod or establish eye contact pretty soon after arrival, or even say, “Be with you shortly” let’s people know they are not invisible.
We must have waited a full 5 minutes when some 20-somethings arrived and sat at the table next to us. Before they had even settled in, the waitress was handing them menus and asking for drink orders - without yet having even noticed us! Meyles then directly asked her for menus as well. When she brought them, we ordered coffee. We waited a long time for the coffee to arrive, and Meyles saw other people being served in cups with lipstick still showing from the previous customer!
The coffee was good. But by this time we had decided to skip lunch and go elsewhere.
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