A friend of mine, for example, has the same conversation over and over with colleagues. They indicate an understanding at the time, even indicate verbally their agreement, but then the conversation occurs yet again in due course. They just don't get it.
What's the story here?
There is a highly valuable skill in being able to hear feedback and adapt accordingly. Doesn't sound hard, does it? Maybe it's hard to hear some things when -
- you don't want to hear them
- you're focussed on other things
- there is another agenda / bias / prejudice stopping the message
- there's a disconnect between your intellectual assent and your behaviour
The skill of hearing is way more than just being quiet while someone else talks. To really hear someone try to tune in to their message. Messages are transmitted using
- facial expression
- tone of voice
- body language
If you can develop the skill of hearing the whole message when spoken to by others, and then adapting your own behaviours accordingly, you will be considered responsive, flexible, and a valuable person who understands and hears what others are saying.
Regular conversation in our house.
Meyles: Are you listening to me?